Cancel & Refund Policy

Learn about our Cancel & Refund policies for Services, Subscriptions, and Digital Products.

Effective Date: 25/08/2019
Last Updated: 14/09/2025

Digital Overall provides Web Development, Hosting Solutions, Digital Marketing, and Digital Products.
This Cancel & Refund Policy explains how cancellations, refunds, and replacements work for these services.

General Refund Policy :

Refunds are not provided for any service except Hosting Solutions under specific conditions.
Once a service has started, it becomes fully non-refundable.

Subscription Services :

All subscription-based services are non-refundable.
Customers must cancel before the renewal date to avoid the next charge.

Web Development :

Payments for Web Development are non-refundable once the project has started.

Hosting Solution Refund Policy :

Refunds for Hosting may be requested within 7 days of activation only.
After 7 days, Hosting becomes non-refundable.
Approved refunds will be processed within 10–90 business days.

Note: SSL, domains, and hosting add-ons are non-refundable.

Digital Marketing Services :

Digital Marketing services are non-refundable due to resource usage, planning, and third-party costs.

Digital Products Refund & Replacement Warranty :

Digital Products (Themes, Templates, Tools, Software, Apps, etc.) are delivered instantly and are non-refundable.

Replacement warranty applies only to eligible items:

  • Themes & Templates: 7-day replacement warranty

  • Plugins & Tools: 48-hour replacement warranty

  • Software & Apps: Up to 7-day service warranty (selected items only)

Valid purchase details and issue proof must be provided within the warranty period to claim replacement.

Refund & Replacement Request Process :

For Hosting refunds or Digital Product replacement requests, email:

📧 support@digitaloverall.com
📧 admin@digitaloverall.com

Include:

  • Purchase details

  • Issue description

  • Reason for the request

Approved refunds or replacements will be completed within 10–90 business days.

Policy Updates :

This policy may change from time to time.
Continuing to use our services means you accept the updated terms.

 
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